Frequently Asked Questions

Use the Fit & Size Guide, accessible from any product page and the Purchase Card. Measure your waist and hips, match them to the size chart, and apply the suggested size directly to your selection.

These are NuFit's shape-matched options. Curve is made for fuller volume in the lower seat, Balance for evenly proportioned shapes, and Lift for a fuller upper seat. Choose the fit that matches your silhouette.

For a closer, smoothing fit choose the smaller size; for a relaxed, airier feel choose the larger. Our Best Pair Guarantee covers your first pair if the fit isn't right.

All NuageWears fabrics are made without PFAS - a group of synthetic 'forever chemicals.' Our materials are skin-safe, non-toxic, and breathable for all-day wear.

Machine wash cold and air dry for best results. Avoid bleach and fabric softeners to keep the fabric soft and the edges intact wash after wash.

Yes. Our edges are precision laser-bonded, not stitched, so they stay smooth and invisible under clothing without fraying or rolling.

Orders ship within 1-2 business days. US delivery takes 5-8 business days; international delivery 7-20 business days depending on location. Shipping is free over $60.

Visit the Order Tracking page and enter your order number and email. You'll also receive a tracking link by email when your order ships.

Try your first pair for 30 days. If the fit isn't right, contact support to choose a refund or a free exchange - no return required on your first try-on.

Contact support through the Contact page within 30 days of delivery. We'll confirm whether a refund or free exchange is the best route for you.

It's our free membership rewards program. Earn points on every purchase, product review, referral, and birthday, then redeem them for discounts, free shipping, and early access.

From your member dashboard, choose a reward to generate a code. You'll return to your cart with the code ready to apply at checkout.