Refund policy

At Nuage, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.

 Returns

We accept returns on both defective and non-defective products, with the following guidelines:

Only one pair of each style and size is eligible for return or exchange.
For example, if you purchase 2 pairs of Medium and 2 pairs of Large underwear, you may return one pair of each size. The remaining pairs are non-returnable.

All returned items must be in new, unworn condition with original tags and packaging.

Returns must be initiated within 30 days of the delivery date.

 Exchanges

We accept exchanges for eligible products following the same rules as returns:

One pair per style/size may be exchanged.

Must be in new condition.

Must be requested within 30 days.

 How to Return or Exchange

Returns and exchanges are accepted by mail only.

Customers are responsible for the cost of return shipping.

No restocking fees apply.

Please email us at 📧 info@nuagewears.com with your order number to start a return or exchange.

 Refunds

Once we receive and inspect your return, we will process your refund within 3 business days.

Refunds will be issued to the original method of payment.

If you have any questions, feel free to contact us at info@nuagewears.com. Thank you for shopping with Nuage!